Reference

Terms and Conditions That Govern Your cash5pa Account

These terms set out the rules that apply when you open and use a cash5pa account, including how deposits via PayPal, Venmo, and Play+ are handled and what eligibility requirements apply under state law.

Pennsylvania eligibility rules applyPayPal, Venmo, Play+ coveredAccount conduct standardsState-law dependent accessContact us to raise a dispute
cash5pa Terms and Conditions That Govern Your cash5pa Account
TERMS CONTACT

How to Reach Us About These Terms

If you have a question about how a specific clause affects your account, want to request a change, or need to flag a potential breach, our support team handles terms-related queries directly. You can reach us through live chat inside your account dashboard, by email, or through the in-app help center on mobile. We aim to acknowledge every terms query within one business day and provide a substantive response as quickly as the nature of the issue allows.

Live Chat Open the chat widget inside your logged-in account dashboard to reach us with any terms or account-conduct question in real time.
Email Support Send your terms query to our support address found in the account help center; include your account ID so we can pull the right record quickly.
In-App Help Center Tap Help in the mobile app menu to browse terms articles or submit a support ticket directly from your phone without switching apps.
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

We take the obligations these terms create seriously — on both sides. Here is how we handle the areas that matter most to your account: data retention, cookie use, security practices, and how you can exercise your rights under these terms if something goes wrong or you need to make a change.

Data Handling

We retain your account data only as long as required by applicable state gaming regulations and our internal policy. You can request a copy of your data by contacting support via live chat or email.

Cookie Use

Our site uses cookies to maintain your logged-in session, remember your payment method preference between PayPal, Venmo, and Play+, and analyze page performance. You can manage cookie settings in your browser at any time.

Account Security

Your account is protected with encrypted login sessions and identity verification at withdrawal. If you suspect unauthorized access, lock your account immediately through the security tab and contact support.

Requesting Changes

To update your personal details, close your account, or dispute a transaction tied to a PayPal, Venmo, or Play+ payment, use the account settings page or reach support through live chat.

Your Questions About These Terms Answered

These are the questions we hear most often about how our terms work in practice — from eligibility and payment rules to account changes and dispute processes. If your question is not covered here, live chat is the fastest path to an answer.

These terms apply to every person who opens or uses a cash5pa account. Eligibility depends on your state of residence and whether online gaming is permitted under your state's law.

We can update the terms at any time by posting the revised version on this page. Continued account use after a change is posted means you accept the update. We encourage you to check this page periodically.

Deposits via PayPal or Venmo are governed by both these terms and PayPal's or Venmo's own policies. If a conflict arises, our terms control the account relationship; the payment provider's terms control their side of the transaction.

Breaches can result in account suspension or permanent closure. If funds are in your account at the time of suspension, we follow our documented review process before determining whether a withdrawal is permitted.

Contact our support team through live chat or email with your account ID. We will provide a summary of the data we hold on your account in line with applicable state requirements and our retention policy.

Yes. Navigate to account settings and select the closure option, or contact support through live chat. Any pending Play+ or Venmo withdrawals must be resolved before the account is fully closed.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.